Guarantee

All products supplied by epo come with a minimum 12 month warranty.

If any faulty products are found within the warranty period please fill out the Damaged/faulty goods form online and return the items to epo for a full replacement or refund.

If you notice shipping damage upon delivery of goods to one or more of the boxes, please note the fact with the driver. Please contact despatch@epo.co.nz within 7 days of receipt of the damaged parcel. Once a claim has been made, epo will work with the carrier to have the damaged goods picked up. We will arrange for repair or replacement of your product at no additional charge to you.

Shipping Policy

There will be no freight charges for orders. for delivery.  All orders that include goods temporarily unavailable or on backorder will not be shipped until the entire order is compiled, unless a request is made to ship those goods that are immediately available first. Goods will generally be received 1-3 working days after payment has been received and processed.

If stock is temporarily unavailable or on backorder the customer will be kept appraised of the situation through email at all times.

Sales Policy

All payments must be made in New Zealand Dollars. All Payments for non account members are "Cash in Advance" or Credit Card Payment

Bank Account Details for direct credits:

Bank Branch:
Account Name: epo.co.nz Ltd
Account Number: 01-0277-0155478-000


**All prices quoted on the web site and in email or telephone quotations by epo are GST exclusive unless otherwise stated**

Epo accepts no responsibility for goods not received due to the supply of incorrect billing details.

At all times, however, epo will endeavour to ensure that goods are received by the customer/purchaser in perfect condition and when anticipated or advised. Problems are rare, and are usually resolved to the complete satisfaction of the customer/purchaser.